Membership Office Staff Job Postings

Certified Medical Assistant - Posted January 2021

Job Description
Certified Medical Assistant QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
•Required current Certified/Registered Medical Assistant
•Preferred 1-year experience as Certified/Registered Medical Assistant
•Ability to maintain quality, safety, and/or infection control standards.
•Knowledge of patient care charts and patient histories.
•Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse population.
•Knowledge of health education theory and practice.
•Knowledge of related accreditation and certification requirements.
•Knowledge of clinical operations and procedures.
•Knowledge of current principles, methods, and procedures for the delivery of medical evaluation, diagnosis, and treatment in the specialty of Internal Medicine.
Certified Medical Assistant DUTIES
• Welcomes patients by greeting them, in person or on the telephone, answering or referring inquiries.
• Prepares patients for the health care visit by directing and/or accompanying them to the examining room; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment.
• Supports patient care delivery by helping health care providers during examinations; preparing laboratory specimens; performing basic laboratory tests on the premises; authorizing drug refills as directed; telephoning prescriptions to pharmacies; drawing blood; taking electrocardiograms; changing dressings assisting in performing several different procedures.
• Completes records by recording patient examination, treatment, and test results.
• Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
• Maintains patient confidence and protects operations by keeping patient care information confidential.
• Follow all office protocols, complete testing on patients as required, adhere to additional duties list, complete any other duty requested by supervisor and/or provider.
COMMUNICATION SKILLS
Demonstrates interpersonal understanding and utilizes effective communication skills
• Considers effects of words and actions on others.
• Utilizes listening skills that indicate understanding and promotes accurate interpretation of others’ concerns, motivations and feelings.
• Recognizes the influence of beliefs and cultures on behaviors and accepts strengths and limitations in others.
• Works towards resolution of interpersonal conflicts as they arise.
• Recognizes when others are in need of information, assistance or direction and consistently offers and provides help.
• Attends and participates positively in meetings.
• Uses words that express respect, patience and understanding in interactions with others.
• Acknowledges others verbally and non-verbally (eye contact, expression, tone of voice) promptly and courteously.
• Follows appropriate phone etiquette.

Exhibits behaviors of cooperation
• Develops cooperation and collaborative work efforts that generally benefit all involved parties.
• Demonstrates the initiative to meet the needs of the agency by assisting coworkers when workload permits.

PERSONAL / PROFESSIONAL DEVELOPMENT
Continuing education and personal / professional development responsibilities
• Maintains personal health status requirements in relation to job position.
• Maintains professional license / certification.
• Maintains current personal file information and provides information to administration in timely manner.
• Sets own development challenges and volunteers to learn.
• Assists with orientation of new personnel.
• Adheres to agency infection control and safety policies, including education, reporting, and practice implementation specific to job position.
• Attends provided in-service programs to fulfill requirements of position and policies.
• Exhibits adaptability, flexibility, self-control and maturity in work and behavior.
Maintains stable performance and emotions when faced with opposition, pressure and/or stressful conditions.

Certified Medical Assistant BENEFITS:
• Health Insurance
• Paid Time Off
• Sick Days
• 401K
Job Type: Full-time

If interested, please email beth@deleonresearch.com.

Medical Receptionist - Posted January 2021

Job Description

DUTIES AND RESPONSIBILITIES:
•Answers and transfers calls in a pleasant manner
•Schedule appointments, reschedule appointments
•Post messages in patient charts
•Check insurance eligibility and complete the Benefits Sheet
• Assist with compilation of daily cashier duties which include the posting and collecting of all payments prior to after visits, addressing balances, and applying them to correct accounts
• Assist in checking in patients
• Assist in checking out patients
•Operation of e-fax machine
•Operation of scanners
• Operation of copy machine
•Confirm next day appointments
•Communicates effectively and professionally with other physician offices when requesting or submitting patient information under HIPAA guidelines
•Follow all HIPAA guidelines
•Reviews and ensures all packets, patient forms and regulatory guidelines are completed by patient
•Ensures all patient information is entered in chart correctly and in a timely manner by scanning/sorting or documenting
•Clean and straighten waiting room as needed
•Returned mail call backs
•Follow the opening procedures for the beginning of the day
•Follow the closing procedures for the end of the day
•Complete the clinic daily count sheet at the end of the day
•Prepare new patient packets
•Ensures shipping and receiving of postal, courier packages are addressed to staff or departments
•Assure high standards in customer service to all patient
•Communicate effectively and professionally with patients during times of delay
•Complete Medical Records requests in a timely manner
*Any other duties/projects assigned by team lead / management*
QUALIFICATIONS:
•Good interpersonal skills and communication abilities
•Ability to monitor workflow and procedures
•Good organization skills
•An understanding or experience with data processing and accounts receivable management
COMMUNICATION SKILLS
Demonstrates interpersonal understanding and utilizes effective communication skills
• Considers effects of words and actions on others.
• Utilizes listening skills that indicate understanding and promotes accurate interpretation of others’ concerns, motivations and feelings.
• Recognizes the influence of beliefs and cultures on behaviors and accepts strengths and limitations in others.
• Works towards resolution of interpersonal conflicts as they arise.
• Recognizes when others are in need of information, assistance or direction and consistently offers and provides help.
• Attends and participates positively in meetings.
• Regularly reads and appropriately applies information to practice.
• Uses words that express respect, patience and understanding in interactions with others.
• Acknowledges others verbally and non-verbally (eye contact, expression, tone of voice) promptly and courteously.
• Follows appropriate phone etiquette.

Exhibits behaviors of cooperation
• Develops cooperation and collaborative work efforts that generally benefit all involved parties.
• Demonstrates the initiative to meet the needs of the agency by assisting coworkers when work load permits.

PERSONAL / PROFESSIONAL DEVELOPMENT
Continuing education and personal / professional development responsibilities
• Maintains personal health status requirements in relation to job position.
• Maintains professional license / certification. (if applicable)
• Maintains current personal file information and provides information to administration in timely manner.
• Sets own development challenges and volunteers to learn.
• Assists with orientation of new personnel.
• Adheres to agency infection control and safety policies, including education, reporting, and practice implementation specific to job position.
• Attends provided in-service programs to fulfill requirements of position and policies.
Exhibits adaptability, flexibility, self-control and maturity in work and behavior.
Maintains stable performance and emotions when faced with opposition, pressure and/or stressful conditions. Recognizes codependency issues in care giving roles and exercises caution in relationships to maintain objectivity.
• Develops work relationships that honor and respect others’ strengths and abilities.

Benefits:
* Paid Time Off
* Sick Time
* 401K
* Health Insurance
Job Type: Full-time

If interested, please email beth@deleonresearch.com.

 

Medical Office Administrator - Posted December 2020

Jennifer L. Rezazadeh
(817) 925-5940
jennifer.rezazadeh@gmail.com

SUMMARY:

Highly skilled medical office administrator with emphasis on superior customer service and bringing value by
building relationships and creating a highly reliable and collaborative environment.

EXPERIENCE:
December 2019- All Star Pediatrics
Present Office Manager
● Sole point of contact for all patients and guests. Greet patients, update
demographic information, verify insurance, handle collections.
● Daily online verification of insurance for every patient scheduled through
the insurance websites and/or telephone information system.
● Answer incoming phone calls from a multiple-line system. Schedule and
confirm appointments, take payments over the phone, speak with vendors
and associates regarding all things related to the practice.
● Provided content for a new office website and Facebook page, which is
maintained on a daily basis. Manage all other sources of social media
advertising and marketing.
● Manage all incoming and outgoing emails for office. Respond to patient
requests for records within 24 hours.
● Create and maintain office documents and forms in Google Suites.
● Print and fax patient records as requested from parents and/or other
pediatric clinics.
● Print, review and mail monthly financial statements, as well as handling
collections on past due accounts, auto-pay agreements, and other financial
arrangements.
● Monitor and submit payroll, PTO, and unemployment benefits for office
staff and physicians. Created office information manual with all aspects
of the front office explained in detail. Created a new employee handbook
for incoming staff.
● Analyze daily schedule, making adjustments based on need.
August 2018- Lewisville Independent School District
December 2019 Hebron High School
Attendance Clerk
● Monitor and maintain daily attendance records for approximately 850
students.
● Correspond with parents via telephone and email regarding students’
attendance records.
● Run hourly reports to correspond with teachers who have not submitted
attendance.
● Enter discipline referrals for students with excessive tardiness and lost ID
badges, maintain daily spreadsheets for fines accumulated due to list ID
badges.
February 2017 – All Star Pediatrics
July 2018 Office Manager
● First point of contact for all patients and guests. Checked patients into the
computer, verified insurance, collected copays, and scheduled
appointments.
● Handled multiple phone lines and maintained scheduling and registration
system to ensure seamless care for patients and family.
● Inventoried and ordered all office supplies.
● Developed partnership with revenue cycle vendors to minimize account
aging and ensure patient statements were sent timely.
● Monitored and submitted payroll, PTO, and served as coach and mentor to
office staff, medical assistants, and providers.
● Served as patient advocate and compliance office for the practice.
● Managed all aspects of the physician’s schedule, days off, on-call
coverage, any other of the physician’s needs.
● Set up and monitored the office’s daily financial records in QuickBooks.
October 2012-
May 2016 Lewisville Independent School District
Griffin Middle School
Secretary to the Principal September 2015- May 2016
● Maintained daily calendar and emails for school principal.
● Scheduled appointments, returned messages, handled daily
activity in the main administration office.
● Monitored and submitted payroll for entire campus on a
weekly basis.
● Handled campus maintenance and repair issues, submitting
and following up on work orders.
● Maintained school calendar and events schedules.
● Handled Title 1 accounts and documentation.
Attendance Clerk/Registrar May 2013 – September 2015
● Monitored and maintained attendance records for the entire
campus.
● Performed daily, weekly, monthly data reports.
● Enrolled new students, requesting and organizing pertinent
records.
● Withdrew students and confirmed their enrollment
elsewhere, forwarding pertinent records to the new school.
● Secured PEIMS data and elements vital to school funding.
Part-time Receptionist October 2012 – May 2013
● First point of contact for parents and visitors, checked
students in and out.
● Received and screened telephone calls for the entire
campus.
● Handled miscellaneous projects assigned by administration.
July 1999-
October 2012 Self Employed – JLR Transcriptions
Certified Medical Transcriptionist – Remote
● Worked at home transcribing reports for over 15 physicians, including
H&Ps, Op Reports, Discharge Summaries, and various other dictations.
Proficient in HIPAA regulations.
ACTIVITIES:
● Hebron Band Booster Club Vice President of Communications –
2014-2020
● Parent Section Leader – 2012-2020
● PTA Lifetime Member
EDUCATION:
1991-1995 Attended University of Texas at Arlington
1991 Graduated with Honors from Crowley High School, Crowley Texas